Dear Mr. Junaid, Congratulations on being one step closer to transforming your Contact Center.
We're pleased to share our commercial licensing plan with you.
This Commercial Licensing Plan has been drafted for UMC bearing the following details: - 70 Agent Contact Center - Single Shift Operations - POC Required (For 3 Agents) (Request for POC Charges Waiver) - Languages: English and Arabic
Please find attached the following details: - POC Deployment Plan - Scaled Deployment - Implementation Timelines - Costing & Benefits
Should you have any questions, please feel to reach out to me at abdullah.ismail@qorden.ai
Olivia Rhye
Founder & CEO
Former co-founder of Opendoor. Early staff at Spotify and Clearbit.
Phoenix Baker
Engineering Manager
Lead engineering teams at Figma, Pitch, and Protocol Labs.
Lana Steiner
Product Manager
Former PM for Linear, Lambda School, and On Deck.
Demi Wilkinson
Frontend Developer
Former frontend dev for Linear, Coinbase, and Postscript.
Candice Wu
Backend Developer
Lead backend dev at Clearbit. Former Clearbit and Loom.
Natali Craig
Product Designer
Founding design team at Figma. Former Pleo, Stripe, and Tile.
POC DEPLOYMENT
POC DEPLOYMENT
POC Deployment for 3 agents - Request for POC Fee Waiver. POC Deployment in Arabic/English - All Features covered.
POC - QUOTATION
Total Proposed Duration- 3 Months Implementation Period- 1 Month Implementation Cost- Free Post Implementation Period- 2 Months Post Implementation Cost for agents- Free Total Cost of PoC-SAR 0
SCOPE OF POC
• Requirements Analysis • Integration with Existing Systems • Multilingual Transcription Engine Setup • Reporting Dashboards Setup
Required Feature Deployment: • 100% Call Monitoring (Unlimited Minutes) • Call Moment Tracking • Real Time Agent Assist • Auto Call Summary • Auto QA Scoring
Qorden AI is engineered to ensure optimal agent productivity and efficiency. It delivers 100% Quality Assurance, Regulatory Compliance and Agent Efficiency as a derivative of 100% Call Monitoring. Here's a non-exhaustive breakdown of what UMC can expect upon deployment:
Productivity
With Qorden AI Auto Summarization, the need for manual post call work is alleviated and agents can focus on core business operations.
Efficiency
Through Qorden AI Auto QA, 100% of calls get monitored, in a fraction of the time it takes to conduct manual QA.
Quality
All conversation instances defying QA standards are highlighted through Moments.
Customer satisfaction
Every call gets monitored in Real-Time and is scored for quality standard adherence.
Cost savings
Save huge costs associated with QA,Coaching and Post Call Work.
Risk and liability avoidance
Qorden AI Moments feature identifies and flags all compliance red flags .
Increased revenue
Automation enables agents to focus onrevenue generating initiatives, leaving the monotonous work to Qorden AI.
Reduced customer attrition
Every negative customer interaction get escalated to supervisors in real time to ensure timely damage control