Qorden ai x UNITED MOTOR COMPANY
PROJECT BRIEF
Dear Mr. Junaid,
Congratulations on being one step closer to transforming your Contact Center.
We're pleased to share our commercial licensing plan with you.
This Commercial Licensing Plan has been drafted for UMC bearing the following details:
- 70 Agent Contact Center
- Single Shift Operations
- POC Required (For 3 Agents) (Request for POC Charges Waiver)
- Languages: English and Arabic
Please find attached the following details:
- POC Deployment Plan
- Scaled Deployment
- Implementation Timelines
- Costing & Benefits
Should you have any questions, please feel to reach out to me at abdullah.ismail@qorden.ai
Congratulations on being one step closer to transforming your Contact Center.
We're pleased to share our commercial licensing plan with you.
This Commercial Licensing Plan has been drafted for UMC bearing the following details:
- 70 Agent Contact Center
- Single Shift Operations
- POC Required (For 3 Agents) (Request for POC Charges Waiver)
- Languages: English and Arabic
Please find attached the following details:
- POC Deployment Plan
- Scaled Deployment
- Implementation Timelines
- Costing & Benefits
Should you have any questions, please feel to reach out to me at abdullah.ismail@qorden.ai
Olivia Rhye
Founder & CEO
Former co-founder of Opendoor. Early staff at Spotify and Clearbit.
Phoenix Baker
Engineering Manager
Lead engineering teams at Figma, Pitch, and Protocol Labs.
Lana Steiner
Product Manager
Former PM for Linear, Lambda School, and On Deck.
Demi Wilkinson
Frontend Developer
Former frontend dev for Linear, Coinbase, and Postscript.
Candice Wu
Backend Developer
Lead backend dev at Clearbit. Former Clearbit and Loom.
Natali Craig
Product Designer
Founding design team at Figma. Former Pleo, Stripe, and Tile.
POC DEPLOYMENT
POC DEPLOYMENT
POC Deployment for 3 agents - Request for POC Fee Waiver.
POC Deployment in Arabic/English - All Features covered.
POC Deployment in Arabic/English - All Features covered.
POC - QUOTATION
Total Proposed Duration- 3 Months
Implementation Period- 1 Month
Implementation Cost- Free
Post Implementation Period- 2 Months
Post Implementation Cost for agents- Free
Total Cost of PoC-SAR 0
Implementation Period- 1 Month
Implementation Cost- Free
Post Implementation Period- 2 Months
Post Implementation Cost for agents- Free
Total Cost of PoC-SAR 0
SCOPE OF POC
• Requirements Analysis
• Integration with Existing Systems
• Multilingual Transcription Engine Setup
• Reporting Dashboards Setup
Required Feature Deployment:
• 100% Call Monitoring (Unlimited Minutes)
• Call Moment Tracking
• Real Time Agent Assist
• Auto Call Summary
• Auto QA Scoring
• Integration with Existing Systems
• Multilingual Transcription Engine Setup
• Reporting Dashboards Setup
Required Feature Deployment:
• 100% Call Monitoring (Unlimited Minutes)
• Call Moment Tracking
• Real Time Agent Assist
• Auto Call Summary
• Auto QA Scoring
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SCALED deployment
Post POC Deployment
Upon Completion of POC, the actual deployment across 70 agents would comprise the following:
Implementation Period - 2 Months
English + Arabic Language Setup
Features Deployment :
100% Call Monitoring (Unlimited Minutes)
Call Moment Tracking
Auto Call Scoring
Auto Coaching
Real Time Agent Assist
Auto Call Summary
ARCHITECTURE
SERVICE ARCHITECTURE
This diagram is representative of how Qorden AI is engineered to extract meaningful insights from voice channels by using NLP and AWS.
These real-time and post-call analytics work in sync to improve call center efficiency and customer satisfaction.
These real-time and post-call analytics work in sync to improve call center efficiency and customer satisfaction.
implementation timeline
Qorden Offers a seamless implementation process to allow all business smooth and easy transaction.
Share team inboxes
Sharethe white papers on the operational excellence and benefits realization of QSAS
Deliver instant answers
An all-in-one customer service platform that helps you balance everything your customers need to be happy.
Manage your team with reports
Measure what matters with Untitled’s easy-to-use reports. You can filter, export, and drilldown on the data in a couple clicks.
Connect with customers
Solve a problem or close a sale in real-time with chat. If no one is available, customers are seamlessly routed to email without confusion.
Connect the tools you already use
Explore 100+ integrations that make your day-to-day workflow more efficient and familiar. Plus, our extensive developer tools.
Connect the tools you already use
Explore 100+ integrations that make your day-to-day workflow more efficient and familiar. Plus, our extensive developer tools.
Connect the tools you already use
Explore 100+ integrations that make your day-to-day workflow more efficient and familiar. Plus, our extensive developer tools.
Connect the tools you already use
Explore 100+ integrations that make your day-to-day workflow more efficient and familiar. Plus, our extensive developer tools.
10X ANNUAL ROI POST DEPLOYMENT
Qorden AI is engineered to ensure optimal agent productivity and efficiency. It delivers 100% Quality Assurance, Regulatory Compliance and Agent Efficiency as a derivative of 100% Call Monitoring. Here's a non-exhaustive breakdown of what UMC can expect upon deployment:
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Productivity
With Qorden AI Auto Summarization, the need for manual post call work is alleviated and agents can focus on core business operations.
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Efficiency
Through Qorden AI Auto QA, 100% of calls get monitored, in a fraction of the time it takes to conduct manual QA.
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Quality
All conversation instances defying QA standards are highlighted through Moments.
Customer satisfaction
Every call gets monitored in Real-Time and is scored for quality standard adherence.
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Cost savings
Save huge costs associated with QA,Coaching and Post Call Work.
Risk and liability avoidance
Qorden AI Moments feature identifies and flags all compliance red flags .
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Increased revenue
Automation enables agents to focus onrevenue generating initiatives, leaving the monotonous work to Qorden AI.
Reduced customer attrition
Every negative customer interaction get escalated to supervisors in real time to ensure timely damage control
Thank you for your interest in Qorden AI
Please feel free to reach out in case you have further questions. We're thrilled to lead your contact center transformation from the forefront.