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Qorden AI - Post Call Analytics
Qorden AI Post Call Analytics lays the foundations for supercharged voice analytics, driven by machine learning, and NLP.
Post Call Analytics covers various different facets, with the prominent highlights being the following:
Moments: Keywords to be monitored across all voice calls.
Moments Dashboard: A snapshot of frequency with which these moments have occurred during voice.
Audios Tab: Enlists all audios processed by Qorden AI for Voice Analytics
Quality Assurance Scorecard: Scorecard enlisting scores across agents. Includes average scores, as well as call scores across the last 5 calls.
QA Template: Benchmarking against which QA Scoring takes place
Dashboards: A snapshot for encapsulating all independently engineered features into a holistic reporting dashboard.
Check out Qorden AI Real Time Agent Assist Product Video to see how it works:
Features
Share team inboxes
Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop. Leverage automation to move fast, while always giving customers a human, helpful experience.
Qorden AI Real Time Agent Assist is a feature that is engineered to ensure real-time script adherence and compliance across 100% of the calls.
Qorden AI Real Time Agent Assist is a feature that is engineered to ensure real-time script adherence and compliance across 100% of the calls. This application is used by agents when they’re attending a call (inbound or outbound), and it assists the agents for better outcomes. Real Time Agent Assist aims to highlight the following:
100% Script Adherence: Agents see a checklist highlighting all information they are supposed to cover in the particular call.
Cross-Selling/Upselling Opportunities: Qorden AI Real TIme feature makes sure that agents have the required information to disclose to customers.
Compliance Management: All compliance related issues are identified and reported in real-time, thereby mitigating regulatory and compliance risk.
Real-Time Notifications: Qorden AI also empowers managers with real time notifications. In case of escalations, managers can intervene and take preemptive steps before it’s too late.
Qorden AI Real-Time Analytics is designed to make sure that metrics in a Contact Center environment are perpetually monitored, and sought for improvement. Post Call Analytics delve deeper into individual agent metrics, that can subsequently be broadened for team, department or agent views.
Check out Qorden AI’s Real-Time Analytics Product Demonstration for more details:
Features
Share team inboxes
Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop. Leverage automation to move fast, while always giving customers a human, helpful experience.
Qorden AI takes immense pride in offering multilingual voice analytic solutions for both, Real Time Agent Assist, as well as Post Call Analytics.
With Arabic being one of the many languages Qorden AI has mastered, we’re ecstatic to say that we claim an accuracy level of 85% in Arabic Language. The best part?
Qorden AI supports Arabic Language detection, processing and analysis in upto 14 different dialects.
Check out out Arabic Transcription Accuracy below :
Features
Share team inboxes
Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop. Leverage automation to move fast, while always giving customers a human, helpful experience.
QORDEN AI IS THE PROUD FORERUNNER IN INTRODUCING AGENT ASSIST WITH RED FLAGS AND NOTIFICATIONS IN ARABIC LANGUAGE
With Arabic being one of the many languages Qorden AI has mastered, we’re ecstatic to say that our accuracy levels are spectacular. To reiterate:
Qorden AI supports Arabic Language detection, processing and analysis in upto 14 different dialects.
Check out out how the Arabic Real Time Agent Assist works:
Features
Share team inboxes
Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop. Leverage automation to move fast, while always giving customers a human, helpful experience.
Qorden AI Post Call Analytics lays the foundations for supercharged voice analytics, driven by machine learning, and NLP.
Post Call Analytics covers various different facets, with the prominent highlights being the following:
Moments: Keywords to be monitored across all voice calls.
Moments Dashboard: A snapshot of frequency with which these moments have occurred during voice.
Audios Tab: Enlists all audios processed by Qorden AI for Voice Analytics
Quality Assurance Scorecard: Scorecard enlisting scores across agents. Includes average scores, as well as call scores across the last 5 calls.
QA Template: Benchmarking against which QA Scoring takes place
Dashboards: A snapshot for encapsulating all independently engineered features into a holistic reporting dashboard.
Check out Qorden AI Real Time Agent Assist Product Video to see how it works:
Features
Share team inboxes
Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop. Leverage automation to move fast, while always giving customers a human, helpful experience.
Qorden AI Real Time Agent Assist is a feature that is engineered to ensure real-time script adherence and compliance across 100% of the calls.
Qorden AI Real Time Agent Assist is a feature that is engineered to ensure real-time script adherence and compliance across 100% of the calls. This application is used by agents when they’re attending a call (inbound or outbound), and it assists the agents for better outcomes. Real Time Agent Assist aims to highlight the following:
100% Script Adherence: Agents see a checklist highlighting all information they are supposed to cover in the particular call.
Cross-Selling/Upselling Opportunities: Qorden AI Real TIme feature makes sure that agents have the required information to disclose to customers.
Compliance Management: All compliance related issues are identified and reported in real-time, thereby mitigating regulatory and compliance risk.
Real-Time Notifications: Qorden AI also empowers managers with real time notifications. In case of escalations, managers can intervene and take preemptive steps before it’s too late.
Qorden AI Real-Time Analytics is designed to make sure that metrics in a Contact Center environment are perpetually monitored, and sought for improvement. Post Call Analytics delve deeper into individual agent metrics, that can subsequently be broadened for team, department or agent views.
Check out Qorden AI’s Real-Time Analytics Product Demonstration for more details:
Features
Share team inboxes
Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop. Leverage automation to move fast, while always giving customers a human, helpful experience.
Qorden AI takes immense pride in offering multilingual voice analytic solutions for both, Real Time Agent Assist, as well as Post Call Analytics.
With Arabic being one of the many languages Qorden AI has mastered, we’re ecstatic to say that we claim an accuracy level of 85% in Arabic Language. The best part?
Qorden AI supports Arabic Language detection, processing and analysis in upto 14 different dialects.
Check out out Arabic Transcription Accuracy below :
Features
Share team inboxes
Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop. Leverage automation to move fast, while always giving customers a human, helpful experience.
Qorden AI is the proud forerunner in introducing agent assist with red flags and notifications in arabic language
With Arabic being one of the many languages Qorden AI has mastered, we’re ecstatic to say that our accuracy levels are spectacular. To reiterate:
Qorden AI supports Arabic Language detection, processing and analysis in upto 14 different dialects.
Check out out how the Arabic Real Time Agent Assist works:
Features
Share team inboxes
Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop. Leverage automation to move fast, while always giving customers a human, helpful experience.
