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Qorden - AI Powered Speech Analytics

transform your contact center with multilingual voice Call analytics

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Risk Minimization &
Compliance

Stay ahead of compliance challenges and mitigate risk with our AI powered Speech Analytics - providing 100% call coverage.

Customer
Satisfaction

Uncover valuable insights and improve customer satisfaction with our advanced Speech Analytics solutions.

Operational
Efficiency

Gain a competitive edge by leveraging data-driven insights with automatic call transcriptions - stay updated on every inbound and outbound call metric.

REAL-TIME QUALITY ASSURANCE

Customer Satisfaction in Real-Time

Revolutionize your customer experience with real-time call insights from our cutting-edge AI backed technology, enabling:

Advanced semantic analysis to gauge customer interactions in real-time
Live feedback and alerts to help you respond to customer needs immediately
Equip agents with words and phrases synchronous with stellar customer service

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REAL-TIME QUALITY ASSURANCE

Customer Satisfaction in Real-Time

Revolutionize your customer experience with real-time call insights from our cutting-edge AI backed technology, enabling:

Advanced semantic analysis to gauge customer interactions in real-time
Live feedback and alerts to help you respond to customer needs immediately
Equip agents with words and phrases synchronous with stellar customer service

Learn More

Post call Analytics

Post Call quality assurance on 100% conversations

Transform your quality assurance processes with post call insights captured as Key Moments during calls.

100% concurrent monitoring and evaluation of customer interactions
Automatic agent scoring and analysis to identify quality and compliance performance across KPIs
Advanced Multilingual Speech Transcription accuracy that supersedes industry standards

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Accoridng to mckinsey, integrating speech analytics
has increased Customer satisfaction score for adopters
by 10%, coupled with cost savings ranging from 20-30%.

Create your account today and get started for free!

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Multilingual AI

Multilingual Conversational
Intelligence

Use Qorden's Multilingual Voice call Insights to gain a competitive edge in new markets.
Leverage your data to understand your customers' needs and preferences across different regions.

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Contacts

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AUTO COACHING

Pioneering tailored auto-coaching for all agents

With our auto-coaching feature, agents are assigned coaching modules based on insights driven by performance

Real-time prompts during customer conversations to guide agents towards best practices
Automated feedback on agent performance based on speech analytics insights
Customizable coaching plans to address specific agent needs and areas for improvement

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CUSTOMIZABLE CONFIGURATION

Unparalleled customization & exceptional user interface

Qorden enables users to customize parameters suitable for their business. Get Insights and coaching tailored to your operations_‍

Moments & keywords to be monitored will be set up for your needs
Visualization dashboards can be set up to gauge metrics and OKRs
Seamless integration with all dialers
Flexible reporting and custom dashboards that provide actionable insights

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Holistic Reporting

‍Access Infographic Dashboards with a single click

Access data-driven infographics reflecting concurrent performance:

Real-time data visualization
Performance monitoring
Data-driven decision making.

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Industries

Collections

Healthcare

Banking

Insurance

Retail

BPOs

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Latest blog posts

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listen • analyze • learn

Mission

Qorden AI empowers businesses with state-of-the-art multilingual speech analytics to enhance customer service.

Our mission is to refine communication efficiency and effectiveness, ensuring optimal outcomes from every customer interaction.

Qorden AI is the PROUD RECIPIENT OF THE ARTIFICIAL INTELLIGENCE AWARD 2024 PRESENTED BY e&

5 Essential Tips for Maximizing Contact Center Agent Performance

Sentiment Analysis in the Contact Center: Transforming Customer Experience with AI

Call Center Quality Assurance: Best Practices