Qorden - AI Powered Speech Analytics

transform your contact center with multilingual voice Call analytics

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Risk Minimization &
Compliance

Stay ahead of compliance challenges and mitigate risk with our AI powered Speech Analytics - providing 100% call coverage.

Customer
Satisfaction

Uncover valuable insights and improve customer satisfaction with our advanced Speech Analytics solutions.

Operational
Efficiency

Gain a competitive edge by leveraging data-driven insights with automatic call transcriptions - stay updated on every inbound and outbound call metric.

REAL-TIME QUALITY ASSURANCE

Customer Satisfaction in Real-Time

Revolutionize your customer experience with real-time call insights from our cutting-edge AI backed technology, enabling:

Advanced semantic analysis to gauge customer interactions in real-time
Live feedback and alerts to help you respond to customer needs immediately
Equip agents with words and phrases synchronous with stellar customer service

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Post call Analytics

Post Call quality assurance on 100% conversations

Transform your quality assurance processes with post call insights captured as Key Moments during calls.

100% concurrent monitoring and evaluation of customer interactions
Automatic agent scoring and analysis to identify quality and compliance performance across KPIs
Advanced Multilingual Speech Transcription accuracy that supersedes industry standards

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Accoridng to mckinsey, integrating speech analytics
has increased Customer satisfaction score for adopters
by 10%, coupled with cost savings ranging from 20-30%.

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Multilingual AI

Multilingual Conversational
Intelligence

Use Qorden's Multilingual Voice call Insights to gain a competitive edge in new markets.
Leverage your data to understand your customers' needs and preferences across different regions.

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Contacts

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AUTO COACHING

Pioneering tailored auto-coaching for all agents

With our auto-coaching feature, agents are assigned coaching modules based on insights driven by performance

Real-time prompts during customer conversations to guide agents towards best practices
Automated feedback on agent performance based on speech analytics insights
Customizable coaching plans to address specific agent needs and areas for improvement

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