‍Qorden AI’s Impact at GITEX Global 2024: Paving the Future of Customer Experience

Written by
Syed Mohammad Masab
Published on
October 23, 2024

GITEX Global 2024 has wrapped up, and it was an incredible success for Qorden AI! We showcased a suite of AI-powered solutions that captivated attendees and demonstrated how customer experience (CX) can be transformed through real-time insights, automation, and enhanced contact center efficiency. From breakthrough features to engaging discussions, Qorden AI stood out as a driving force behind the future of customer service.

Let’s take a look at what made Qorden AI’s exhibit a highlight at GITEX 2024.

AI Innovations That Made Waves at GITEX 2024

Qorden AI introduced several industry-first capabilities designed to improve customer satisfaction and drive operational excellence. Key innovations we showcased included:

  • Real-Time Quality Assurance: Qorden AI demonstrated how businesses can maintain service consistency by automatically scoring conversations as they happen, helping agents improve performance on the fly.
  • Automated Speech Analytics: Attendees experienced how Qorden AI’s advanced analytics extract actionable insights from every customer interaction, empowering businesses to optimize their service strategies proactively.
  • Multilingual Transcription: Visitors saw the power of seamless communication as Qorden AI transcribed conversations across multiple languages, removing barriers and ensuring smooth interactions for global customers.
  • Contact Center Efficiency with Holistic Reporting: Qorden AI’s reporting tools provided a deep dive into operational metrics, helping contact centers align their goals with business outcomes and enhancing overall efficiency.

These features left attendees excited about the future of customer experience management and how Qorden AI’s solutions can streamline operations while delivering superior CX.

What Made Qorden AI’s Presence Unique?

Beyond the demos, Qorden AI participated in lively conversations about the role of AI in contact center transformation. Our real-time analytics and automated tools caught the attention of industry leaders, sparking meaningful discussions around the importance of balancing automation with a human touch.

GITEX participants were particularly impressed with how holistic reporting enhances operational transparency, helping businesses not only meet KPIs but also exceed customer expectations.

The Journey Ahead: A Glimpse of What’s Next

While GITEX Global 2024 marked the successful showcase of Qorden AI’s capabilities, it’s only the beginning. The feedback and connections we gained will fuel the next steps in our journey—developing even more sophisticated tools to help businesses stay ahead of customer demands. We’re already working with partners to roll out the new features introduced at GITEX, ensuring that our clients remain leaders in customer experience excellence.

A Heartfelt Thank You to GITEX Visitors

To everyone who visited the Qorden AI booth and participated in our demos—thank you! Your enthusiasm and feedback reaffirmed our commitment to delivering AI-powered tools that redefine CX. If you missed us at GITEX, don’t worry—exciting updates are on the way.

Stay tuned as we continue to innovate and shape the future of customer experience. Follow us on LinkedIn for more insights and announcements.

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‍Qorden AI’s Impact at GITEX Global 2024: Paving the Future of Customer Experience

Julian Galluzzo
October 23, 2024
-
6
min read

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GITEX Global 2024 has wrapped up, and it was an incredible success for Qorden AI! We showcased a suite of AI-powered solutions that captivated attendees and demonstrated how customer experience (CX) can be transformed through real-time insights, automation, and enhanced contact center efficiency. From breakthrough features to engaging discussions, Qorden AI stood out as a driving force behind the future of customer service.

Let’s take a look at what made Qorden AI’s exhibit a highlight at GITEX 2024.

AI Innovations That Made Waves at GITEX 2024

Qorden AI introduced several industry-first capabilities designed to improve customer satisfaction and drive operational excellence. Key innovations we showcased included:

  • Real-Time Quality Assurance: Qorden AI demonstrated how businesses can maintain service consistency by automatically scoring conversations as they happen, helping agents improve performance on the fly.
  • Automated Speech Analytics: Attendees experienced how Qorden AI’s advanced analytics extract actionable insights from every customer interaction, empowering businesses to optimize their service strategies proactively.
  • Multilingual Transcription: Visitors saw the power of seamless communication as Qorden AI transcribed conversations across multiple languages, removing barriers and ensuring smooth interactions for global customers.
  • Contact Center Efficiency with Holistic Reporting: Qorden AI’s reporting tools provided a deep dive into operational metrics, helping contact centers align their goals with business outcomes and enhancing overall efficiency.

These features left attendees excited about the future of customer experience management and how Qorden AI’s solutions can streamline operations while delivering superior CX.

What Made Qorden AI’s Presence Unique?

Beyond the demos, Qorden AI participated in lively conversations about the role of AI in contact center transformation. Our real-time analytics and automated tools caught the attention of industry leaders, sparking meaningful discussions around the importance of balancing automation with a human touch.

GITEX participants were particularly impressed with how holistic reporting enhances operational transparency, helping businesses not only meet KPIs but also exceed customer expectations.

The Journey Ahead: A Glimpse of What’s Next

While GITEX Global 2024 marked the successful showcase of Qorden AI’s capabilities, it’s only the beginning. The feedback and connections we gained will fuel the next steps in our journey—developing even more sophisticated tools to help businesses stay ahead of customer demands. We’re already working with partners to roll out the new features introduced at GITEX, ensuring that our clients remain leaders in customer experience excellence.

A Heartfelt Thank You to GITEX Visitors

To everyone who visited the Qorden AI booth and participated in our demos—thank you! Your enthusiasm and feedback reaffirmed our commitment to delivering AI-powered tools that redefine CX. If you missed us at GITEX, don’t worry—exciting updates are on the way.

Stay tuned as we continue to innovate and shape the future of customer experience. Follow us on LinkedIn for more insights and announcements.

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