Realtime Quality Assurance
Leverage our Real-Time AI capabilities with Agent Assist and Supervisor Assist to enhance support and decision-making instantly.
Realtime Quality Assurance
Customer Satisfaction - derived by agents in Real-Time
Realtime Quality Assurance
Leverage Real-Time Updates
Take preventive measures well in advance to avoid any QA red flags.
Realtime agent assist helps you with what you have to say next according to what the customer's query is. Use this to steer concurrent improvement .
Share team inboxes
Deliver instant answers
manual call-sampling methods capture less than 2 percent of all voice call interactions
- mckinsey
Realtime Quality Assurance
Get access to Feedback Loop
Unlock perpetual improvement with QA and Auto Coaching working together to contextualize agent performance problems into coaching modules.
At a managerial level, this helps in keeping track of Auto-Coaching, and modules completed by agents.
Share team inboxes
Deliver instant answers
Realtime Quality Assurance
Achieve 10x Post Call Work Speed
Conserve your time and scale your contact center targets using Qorden’s Multilingual Auto Transcription and Auto Summarization features for 100% of calls.
Qorden exponentially reduces manual work, helping agents and managers focus on activities that can fuel higher productivity, resulting in cost savings and revenue increase for businesses.
Share team inboxes
Deliver instant answers
Share team inboxes
Deliver instant answers
Realtime Quality Assurance
Leverage Real-Time Updates
Take preventive measures well in advance to avoid any QA red flags.
Realtime agent assist helps you with what you have to say next according to what the customer's query is. Use this to steer concurrent improvement .
manual call-sampling methods capture less than 2 percent of all voice call interactions
- mckinsey
Realtime Quality Assurance
Get access to Feedback Loop
Unlock perpetual improvement with QA and Auto Coaching working together to contextualize agent performance problems into coaching modules.
At a managerial level, this helps in keeping track of Auto-Coaching, and modules completed by agents.
Realtime Quality Assurance
Achieve 10x Post Call Work Speed
Conserve your time and scale your contact center targets using Qorden’s Multilingual Auto Transcription and Auto Summarization features for 100% of calls.
Qorden exponentially reduces manual work, helping agents and managers focus on activities that can fuel higher productivity, resulting in cost savings and revenue increase for businesses.
Take preventive measures well in advance to avoid any QA red flags.
Realtime agent assist helps you with what you have to say next according to what the customer's query is. Use this to steer concurrent improvement .
Unlock perpetual improvement with QA and Auto Coaching working together to contextualize agent performance problems into coaching modules.
At a managerial level, this helps in keeping track of Auto-Coaching, and modules completed by agents.
Conserve your time and scale your contact center targets using Qorden’s Multilingual Auto Transcription and Auto Summarization features for 100% of calls.
Qorden exponentially reduces manual work, helping agents and managers focus on activities that can fuel higher productivity, resulting in cost savings and revenue increase for businesses.
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Security
Protect your sensitive data with Qorden AI's Layered Enterprise Encryption and data redaction, ensuring security and compliance.
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Multilingual
Break down language barriers with Qorden AI's advanced multilingual solutions, ensuring seamless communication across diverse languages.
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Holistic Reporting
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Customizable Configuration
Qorden AI's Customizable Configurations give you the flexibility to tailor our solutions to your specific business needs.
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Post Call Analytics
We offer advanced automated quality assurance solutions using auto-scorecards, enhancing accuracy and efficiency in evaluations.
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Latest blog posts
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5 Essential Tips for Maximizing Contact Center Agent Performance
Sentiment Analysis in the Contact Center: Transforming Customer Experience with AI
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Call Center Quality Assurance: Best Practices
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Latest blog posts
5 Essential Tips for Maximizing Contact Center Agent Performance
Sentiment Analysis in the Contact Center: Transforming Customer Experience with AI
Call Center Quality Assurance: Best Practices
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UNIT OT 01-44, LEVEL 01 CENTRAL PARK TOWERS, DIFC, DUBAI INTERNATIONAL FINANCIAL CENTRE
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QORDEN
© 2024 Qorden AI LTD
UNIT OT 01-44, LEVEL 01 CENTRAL PARK TOWERS, DIFC, DUBAI INTERNATIONAL FINANCIAL CENTRE
QORDEN
© 2024 Qorden AI LTD
UNIT OT 01-44, LEVEL 01 CENTRAL PARK TOWERS, DIFC
DUBAI INTERNATIONAL FINANCIAL CENTRE
The story behind how our company was founded
The story behind our consulting firm
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The core mission behind all our work
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