Realtime Quality Assurance

Leverage our Real-Time AI capabilities with Agent Assist and Supervisor Assist to enhance support and decision-making instantly.

Realtime Quality Assurance

Realtime Quality Assurance

Customer Satisfaction - derived by agents in Real-Time

Dashboard mockup

Realtime Quality Assurance

Leverage Real-Time Updates

Take preventive measures well in advance to avoid any QA red flags.

Realtime agent assist helps you with what you have to say next according to what the customer's query is. Use this to steer concurrent improvement .

Share team inboxes

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Deliver instant answers

An all-in-one customer service platform that helps you balance everything your customers need to be happy.

manual call-sampling methods capture less than 2 percent of all voice call interactions
- mckinsey

Realtime Quality Assurance

Get access to Feedback Loop

Unlock perpetual improvement with QA and Auto Coaching working together to contextualize agent performance problems into coaching modules.

At a managerial level, this helps in keeping track of Auto-Coaching, and modules completed by agents.

Share team inboxes

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Deliver instant answers

An all-in-one customer service platform that helps you balance everything your customers need to be happy.
Dashboard mockup
Dashboard mockup

Realtime Quality Assurance

Achieve 10x Post Call Work Speed

Conserve your time and scale your contact center targets using Qorden’s Multilingual Auto Transcription and Auto Summarization features for 100% of calls.

Qorden exponentially reduces manual work, helping agents and managers focus on activities that can fuel higher productivity, resulting in cost savings and revenue increase for businesses.

Share team inboxes

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Deliver instant answers

An all-in-one customer service platform that helps you balance everything your customers need to be happy.

Share team inboxes

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Deliver instant answers

An all-in-one customer service platform that helps you balance everything your customers need to be happy.
Dashboard mockup

Realtime Quality Assurance

Leverage Real-Time Updates

Take preventive measures well in advance to avoid any QA red flags.

Realtime agent assist helps you with what you have to say next according to what the customer's query is. Use this to steer concurrent improvement .

manual call-sampling methods capture less than 2 percent of all voice call interactions
- mckinsey

Realtime Quality Assurance

Get access to Feedback Loop

Unlock perpetual improvement with QA and Auto Coaching working together to contextualize agent performance problems into coaching modules.

At a managerial level, this helps in keeping track of Auto-Coaching, and modules completed by agents.

Realtime Quality Assurance

Achieve 10x Post Call Work Speed

Conserve your time and scale your contact center targets using Qorden’s Multilingual Auto Transcription and Auto Summarization features for 100% of calls.

Qorden exponentially reduces manual work, helping agents and managers focus on activities that can fuel higher productivity, resulting in cost savings and revenue increase for businesses.

Take preventive measures well in advance to avoid any QA red flags.

Realtime agent assist helps you with what you have to say next according to what the customer's query is. Use this to steer concurrent improvement .

Unlock perpetual improvement with QA and Auto Coaching working together to contextualize agent performance problems into coaching modules.

At a managerial level, this helps in keeping track of Auto-Coaching, and modules completed by agents.

Conserve your time and scale your contact center targets using Qorden’s Multilingual Auto Transcription and Auto Summarization features for 100% of calls.

Qorden exponentially reduces manual work, helping agents and managers focus on activities that can fuel higher productivity, resulting in cost savings and revenue increase for businesses.

Inquiry now

Other solutions

Wasn't that what you're looking for? You may also be interested in these solutions.

Auto Coaching

Our auto-coaching feature helps agents improve their communication skills, boosting performance and customer satisfaction.

Solution

Auto Coaching

Auto Call Summary

Eliminate post-call manual work, ensuring maximum focus on core business initiatives to drive maximum revenue and cost savings.

Solution

Auto Call Summary

Security

Protect your sensitive data with Qorden AI's Layered Enterprise Encryption and data redaction, ensuring security and compliance.

Solution

Security

Multilingual

Break down language barriers with Qorden AI's advanced multilingual solutions, ensuring seamless communication across diverse languages.

Solution

Multilingual

Holistic Reporting

Gain valuable insights with Qorden AI's Holistic Reporting solutions, driving informed decisions and business growth.

Solution

Holistic Reporting

Customizable Configuration

Qorden AI's Customizable Configurations give you the flexibility to tailor our solutions to your specific business needs.

Solution

Customizable Configuration

Post Call Analytics

We offer advanced automated quality assurance solutions using auto-scorecards, enhancing accuracy and efficiency in evaluations.

Solution

Post Call Analytics

Latest blog posts

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5 Essential Tips for Maximizing Contact Center Agent Performance

How do you create compelling presentations that wow your colleagues and impress your managers?
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Sentiment Analysis in the Contact Center: Transforming Customer Experience with AI 

How do you create compelling presentations that wow your colleagues and impress your managers?
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Call Center Quality Assurance: Best Practices

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Latest blog posts

Design

5 Essential Tips for Maximizing Contact Center Agent Performance

How do you create compelling presentations that wow your colleagues and impress your managers?
Read post
Design

Sentiment Analysis in the Contact Center: Transforming Customer Experience with AI 

How do you create compelling presentations that wow your colleagues and impress your managers?
Read post
Design

Call Center Quality Assurance: Best Practices

How do you create compelling presentations that wow your colleagues and impress your managers?
Read post