Auto Coaching
Our auto-coaching feature helps agents improve their communication skills, boosting performance and customer satisfaction.
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Auto Coaching
IMPROVED COMMUNICATION, INCREASED CUSTOMER SATISFACTION
Auto Coaching
AGENT DASHBOARD
Efficiently train your agents on parameters that need the most attention.
With Qorden, agents are automatically assigned training modules based on performance weaknesses recognized by the Auto QA process.
Auto assessments are assigned to ensure effectiveness of the modules.
Share team inboxes
Deliver instant answers
manual call-sampling methods capture less than 2 percent of all voice call interactions
- mckinsey
Auto Coaching
MANAGER DASHBOARD
Managers assess Coaching and Performance progress with Holistic Reporting Dashboard. Results are analyzed and further modules assigned if deemed fit.
Interactive dashboards increase transparency for managers, with respect to individual agent performance. With Qorden, it is easier to laser in on agents, and gauge KPIs without over-generalizing.
Share team inboxes
Deliver instant answers
.png)
Share team inboxes
Deliver instant answers
Share team inboxes
Deliver instant answers
Auto Coaching
AGENT DASHBOARD
Efficiently train your agents on parameters that need the most attention.
With Qorden, agents are automatically assigned training modules based on performance weaknesses recognized by the Auto QA process.
Auto assessments are assigned to ensure effectiveness of the modules.
manual call-sampling methods capture less than 2 percent of all voice call interactions
- mckinsey
Auto Coaching
MANAGER DASHBOARD
Managers assess Coaching and Performance progress with Holistic Reporting Dashboard. Results are analyzed and further modules assigned if deemed fit.
Interactive dashboards increase transparency for managers, with respect to individual agent performance. With Qorden, it is easier to laser in on agents, and gauge KPIs without over-generalizing.
Efficiently train your agents on parameters that need the most attention.
With Qorden, agents are automatically assigned training modules based on performance weaknesses recognized by the Auto QA process.
Auto assessments are assigned to ensure effectiveness of the modules.
Managers assess Coaching and Performance progress with Holistic Reporting Dashboard. Results are analyzed and further modules assigned if deemed fit.
Interactive dashboards increase transparency for managers, with respect to individual agent performance. With Qorden, it is easier to laser in on agents, and gauge KPIs without over-generalizing.
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Auto Call Summary
Eliminate post-call manual work, ensuring maximum focus on core business initiatives to drive maximum revenue and cost savings.
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Security
Protect your sensitive data with Qorden AI's Layered Enterprise Encryption and data redaction, ensuring security and compliance.
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Multilingual
Break down language barriers with Qorden AI's advanced multilingual solutions, ensuring seamless communication across diverse languages.
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Holistic Reporting
Gain valuable insights with Qorden AI's Holistic Reporting solutions, driving informed decisions and business growth.
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Customizable Configuration
Qorden AI's Customizable Configurations give you the flexibility to tailor our solutions to your specific business needs.
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Post Call Analytics
We offer advanced automated quality assurance solutions using auto-scorecards, enhancing accuracy and efficiency in evaluations.
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Realtime Quality Assurance
Leverage our Real-Time AI capabilities with Agent Assist and Supervisor Assist to enhance support and decision-making instantly.
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Latest blog posts
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5 Essential Tips for Maximizing Contact Center Agent Performance
Sentiment Analysis in the Contact Center: Transforming Customer Experience with AI
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Call Center Quality Assurance: Best Practices
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Latest blog posts
5 Essential Tips for Maximizing Contact Center Agent Performance
Sentiment Analysis in the Contact Center: Transforming Customer Experience with AI
Call Center Quality Assurance: Best Practices
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Features
Solution
UNIT OT 01-44, LEVEL 01 CENTRAL PARK TOWERS, DIFC, DUBAI INTERNATIONAL FINANCIAL CENTRE
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QORDEN
© 2024 Qorden AI LTD
UNIT OT 01-44, LEVEL 01 CENTRAL PARK TOWERS, DIFC, DUBAI INTERNATIONAL FINANCIAL CENTRE
QORDEN
© 2024 Qorden AI LTD
UNIT OT 01-44, LEVEL 01 CENTRAL PARK TOWERS, DIFC
DUBAI INTERNATIONAL FINANCIAL CENTRE
The story behind how our company was founded
The story behind our consulting firm
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The core mission behind all our work
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