Auto Coaching

Our auto-coaching feature helps agents improve their communication skills, boosting performance and customer satisfaction.

Auto Coaching

Auto Coaching

IMPROVED COMMUNICATION, INCREASED CUSTOMER SATISFACTION

Dashboard mockup

Auto Coaching

AGENT DASHBOARD

Efficiently train your agents on parameters that need the most attention.

With Qorden, agents are automatically assigned training modules based on performance weaknesses recognized by the Auto QA process.

Auto assessments are assigned to ensure effectiveness of the modules.

Share team inboxes

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Deliver instant answers

An all-in-one customer service platform that helps you balance everything your customers need to be happy.

manual call-sampling methods capture less than 2 percent of all voice call interactions
- mckinsey

Auto Coaching

MANAGER DASHBOARD

Managers assess Coaching and Performance progress with Holistic Reporting Dashboard. Results are analyzed and further modules assigned if deemed fit.

Interactive dashboards increase transparency for managers, with respect to individual agent performance. With Qorden, it is easier to laser in on agents, and gauge KPIs without over-generalizing.

Share team inboxes

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Deliver instant answers

An all-in-one customer service platform that helps you balance everything your customers need to be happy.
Dashboard mockup
Dashboard mockup

Share team inboxes

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Deliver instant answers

An all-in-one customer service platform that helps you balance everything your customers need to be happy.

Share team inboxes

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Deliver instant answers

An all-in-one customer service platform that helps you balance everything your customers need to be happy.
Dashboard mockup

Auto Coaching

AGENT DASHBOARD

Efficiently train your agents on parameters that need the most attention.

With Qorden, agents are automatically assigned training modules based on performance weaknesses recognized by the Auto QA process.

Auto assessments are assigned to ensure effectiveness of the modules.

manual call-sampling methods capture less than 2 percent of all voice call interactions
- mckinsey

Auto Coaching

MANAGER DASHBOARD

Managers assess Coaching and Performance progress with Holistic Reporting Dashboard. Results are analyzed and further modules assigned if deemed fit.

Interactive dashboards increase transparency for managers, with respect to individual agent performance. With Qorden, it is easier to laser in on agents, and gauge KPIs without over-generalizing.

Efficiently train your agents on parameters that need the most attention.

With Qorden, agents are automatically assigned training modules based on performance weaknesses recognized by the Auto QA process.

Auto assessments are assigned to ensure effectiveness of the modules.

Managers assess Coaching and Performance progress with Holistic Reporting Dashboard. Results are analyzed and further modules assigned if deemed fit.

Interactive dashboards increase transparency for managers, with respect to individual agent performance. With Qorden, it is easier to laser in on agents, and gauge KPIs without over-generalizing.

Inquiry now

Other solutions

Wasn't that what you're looking for? You may also be interested in these solutions.

Auto Call Summary

Eliminate post-call manual work, ensuring maximum focus on core business initiatives to drive maximum revenue and cost savings.

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Auto Call Summary

Security

Protect your sensitive data with Qorden AI's Layered Enterprise Encryption and data redaction, ensuring security and compliance.

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Security

Multilingual

Break down language barriers with Qorden AI's advanced multilingual solutions, ensuring seamless communication across diverse languages.

Solution

Multilingual

Holistic Reporting

Gain valuable insights with Qorden AI's Holistic Reporting solutions, driving informed decisions and business growth.

Solution

Holistic Reporting

Customizable Configuration

Qorden AI's Customizable Configurations give you the flexibility to tailor our solutions to your specific business needs.

Solution

Customizable Configuration

Post Call Analytics

We offer advanced automated quality assurance solutions using auto-scorecards, enhancing accuracy and efficiency in evaluations.

Solution

Post Call Analytics

Realtime Quality Assurance

Leverage our Real-Time AI capabilities with Agent Assist and Supervisor Assist to enhance support and decision-making instantly.

Solution

Realtime Quality Assurance

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Latest blog posts

Design

Unlocking Business Growth Through Customer Conversations: The Untapped Resource in Your Contact Center

How do you create compelling presentations that wow your colleagues and impress your managers?
Read post
Design

Customer Experience Optimization: Everything You Need to Know

How do you create compelling presentations that wow your colleagues and impress your managers?
Read post
Design

5 Essential Tips for Maximizing Contact Center Agent Performance

How do you create compelling presentations that wow your colleagues and impress your managers?
Read post