Customer Satisfaction

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Customer Satisfaction

Customer Satisfaction

Monitor and enhance CSAT scores with Qorden's speech analytics and AI technology. Reduce repeat calls, implement auto-coaching for continuous improvement, and scale top-performing keywords for standardized high-converting customer conversations.

Qorden Reports help users get cutting-edge insights regarding the top performing agents, and the keywords that perform the best for them.

Standardize high converting conversation behaviors to make sure the learning curve for agents is non-staggering.

Increase customer proximity

  • Qorden leverages AI and Speech Analytics to pinpoint the reason why the customer returns dissatisfied. 
  • Turn this around with Qorden - identify areas that need to be addressed, and increase customer retention tenfold. 
“Increase customer retention with Qorden - use customer satisfaction as a data-driven metric to monitor, and derive success.”

Implement Auto-Loop Improvement functionality

  • At Qorden, we believe learning and growth is a concurrent process - it should never stop. 
  • Qorden’s Auto-Coaching feature is designed to prescribe improvement modules to agents for areas that need importance. The progress and completion of these modules is then reported to all respective team leaders.

Adopt what works - and implement winning practices

  • Qorden Reports help users get cutting-edge insights regarding the top performers, and what makes them stand out. 
  •  Mix this up with auto-coaching and you have a stellar recipe to derive agent success for your business. 

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Customer Satisfaction

Monitor and enhance CSAT scores with Qorden's speech analytics and AI technology. Reduce repeat calls, implement auto-coaching for continuous improvement, and scale top-performing keywords for standardized high-converting customer conversations.

monitor and improve

csat scores

Renovation

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Conversion

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Experienced team

We have in-house construction, interior, and design teams

Trusted by customers

Our mission is to help our clients live in their dream homes

Certified company

We have an excellent reputation with over 25 years of experience

Services

We provide a wide range of services to residential and commercial clients

Renovation

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Extension

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Conversion

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Design

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Refurbishment

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Maintenance

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Increase customer proximity

Qorden listens for positive and negative sentiments during conversations making it easier for QA managers to identify reasons for customer dissatisfaction and correct them promptly.

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Implementing speech analytics and AI technology into the business workflow in the contact centre can reduce repeat calls by 15%
- SQM Group

Implement Auto- COACHING

fOR CONTINOUS IMPROVEMENT

At Qorden, we believe learning and growth is a concurrent process - it should never stop. 

Qorden’s Auto-Coaching feature is designed to prescribe improvement modules to agents for areas that need importance. The progress and completion of these modules is then reported to all respective team leaders.

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scale top-performing key words and phrases

Qorden Reports help users get cutting-edge insights regarding the top performing agents, and the keywords that perform the best for them.

Standardize high converting conversation behaviors to make sure the learning curve for agents is non-staggering.

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Key business outcomes

Risk Minimization and Compliance

Risk Minimization and Compliance

Stay compliant in every conversation with Qorden's Auto QA and redaction system. Streamline regulatory affairs, prevent reputational risk, and minimize fines. Multilingual security for diverse businesses, ensuring data privacy and actionable insights.

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Sales & Revenue Boost

Sales & Revenue Boost

Maximize profits with up to 30% increased revenue. Empower agents with high-performing actions, leveraging Qorden's speech analytics and AI technology. Enhance compliance, reduce repeat calls, and achieve actionable insights for improving customer satisfaction.

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Multilingual Support

Multilingual Support

Unlock global success with Qorden's multilingual support and AI-driven solutions. Enhance customer satisfaction through natural language processing, sentiment analysis, and real-time speech analytics. Optimize contact center efficiency with actionable insights, improving agent performance and compliance. Explore the power of machine learning in resolving linguistic limitations for scalable growth. Maximize reach, minimize repeat calls, and gain valuable insights into customer interactions. Elevate your business with Qorden's speech analytics software for quality management and unparalleled customer sentiment understanding.

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Operational Efficiency

Operational Efficiency

Qorden: Elevate operational efficiency and agent productivity with 100% call monitoring, AI-driven speech analytics, and real-time tools. Enhance customer interactions, ensure regulatory compliance, and boost quality management in financial services. Reduce repeat calls by 15%, automate post-call tasks, and foster a happier, more productive workplace. Multilingual coverage for diverse customer satisfaction.

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Business Intelligence

Business Intelligence

Unlock actionable insights with Qorden's speech analytics and NLP technology. Elevate customer interactions, ensure regulatory compliance, and enhance quality management in real-time. Optimize decision-making with 100% call coverage, reducing repeat calls by 15%. Drive customer satisfaction through data-driven strategies.

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optimize your contact center operations with qorden.

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