Break geographic barriers - and achieve higher productivity with telework.

Qorden’s Auto Quality Assurance displays all agent interactions via a highly interactive dashboard, regardless of the agent’s location. 

Using this feature, users can avail personalized training, directed towards improving the service quality of the said agent. The training can subsequently be monitored to gauge progress in completion. All in real-time! 

Alternate: Increase Customer Retention

Qorden helps you rocket customer satisfaction by identifying and standardizing practices that empirically work best. 

It precisely identifies sales and claims (keywords and phrases) that work best, and these valuable insights are then used to leverage agent behaviors for improved outcomes - eventually increasing your customer retention tenfold. 

Alternate: Hedge Compliance Risk” 

Qorden notifies users instantly in case of any compliance related threat that may arise during a call. This can help users to remedy and take corrective measures in real-time, thereby exponentially reducing the compliance risk. 

Alternate: “Tap into new customer segments using Multilinguality and Dialect Intelligence.”

Qorden’s Dialect- Intelligent  Multilingual functionality enables users to analyze calls without compromising on any Quality Assurance parameters.

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