Auto Call Summary
Eliminate post-call manual work, ensuring maximum focus on core business initiatives to drive maximum revenue and cost savings.
Auto Call Summary
Eliminate post call manual work, ensuring maximum focus on core business initiatives to drive maximum revenue and cost savings.
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Auto Call Summary
Multilingual Auto Summary
Qorden’s multilingual Auto Summary enables diverse contact centers to automate post call note taking regardless of the conversational language.
Qorden language model produces dialect friendly summaries to ensure that the critical parts of the conversation have not been lost in analysis.
Share team inboxes
Deliver instant answers
manual call-sampling methods capture less than 2 percent of all voice call interactions
- mckinsey
Auto Call Summary
Auto Call Sentiment Score for both agent and for customer
Qorden’s Auto Summary feature not only summarizes the content of the conversations, but also assigns positive or negative sentiment scores to the calls so that a professional standard of communication is maintained during high pressure conversations such as debt dispute settlements.
Share team inboxes
Deliver instant answers
Auto Call Summary
Dead air and Interruption monitoring
Ensure call QA standards are being upheld by monitoring for agent interruptions during calls.
Qorden also reports dead air time in every call, so managers can identify agents that need assistance in reducing Average handle times.
Share team inboxes
Deliver instant answers
Share team inboxes
Deliver instant answers
Auto Call Summary
Multilingual Auto Summary
Qorden’s multilingual Auto Summary enables diverse contact centers to automate post call note taking regardless of the conversational language.
Qorden language model produces dialect friendly summaries to ensure that the critical parts of the conversation have not been lost in analysis.
manual call-sampling methods capture less than 2 percent of all voice call interactions
- mckinsey
Auto Call Summary
Auto Call Sentiment Score for both agent and for customer
Qorden’s Auto Summary feature not only summarizes the content of the conversations, but also assigns positive or negative sentiment scores to the calls so that a professional standard of communication is maintained during high pressure conversations such as debt dispute settlements.
Auto Call Summary
Dead air and Interruption monitoring
Ensure call QA standards are being upheld by monitoring for agent interruptions during calls.
Qorden also reports dead air time in every call, so managers can identify agents that need assistance in reducing Average handle times.
Qorden’s multilingual Auto Summary enables diverse contact centers to automate post call note taking regardless of the conversational language.
Qorden language model produces dialect friendly summaries to ensure that the critical parts of the conversation have not been lost in analysis.
Qorden’s Auto Summary feature not only summarizes the content of the conversations, but also assigns positive or negative sentiment scores to the calls so that a professional standard of communication is maintained during high pressure conversations such as debt dispute settlements.
Ensure call QA standards are being upheld by monitoring for agent interruptions during calls.
Qorden also reports dead air time in every call, so managers can identify agents that need assistance in reducing Average handle times.
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Latest blog posts
5 Essential Tips for Maximizing Contact Center Agent Performance
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UNIT OT 01-44, LEVEL 01 CENTRAL PARK TOWERS, DIFC, DUBAI INTERNATIONAL FINANCIAL CENTRE
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QORDEN
© 2024 Qorden AI LTD
UNIT OT 01-44, LEVEL 01 CENTRAL PARK TOWERS, DIFC, DUBAI INTERNATIONAL FINANCIAL CENTRE
QORDEN
© 2024 Qorden AI LTD
UNIT OT 01-44, LEVEL 01 CENTRAL PARK TOWERS, DIFC
DUBAI INTERNATIONAL FINANCIAL CENTRE
The story behind how our company was founded
The story behind our consulting firm
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The core mission behind all our work
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