Post Call Analytics

We offer advanced automated quality assurance solutions using auto-scorecards, enhancing accuracy and efficiency in evaluations.

Post Call Analytics

Post Call Analytics

Automated quality assurance on 100% of conversations. A possibility you conceived, Qorden achieved

Dashboard mockup

Post Call Analytics

Enable swift and precise Quality Assurance

Automate your quality assurance process with Qorden - achieve 100% call coverage across all calls. 

Qorden facilitates users to cover 100% calls 8x faster.

We enable businesses to capture all voice interactions, thereby reducing over-generalization risk during business decisions.

Share team inboxes

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Deliver instant answers

An all-in-one customer service platform that helps you balance everything your customers need to be happy.

manual call-sampling methods capture less than 2 percent of all voice call interactions
- mckinsey

Post Call Analytics

Gauge QA protocols using Auto-Scorecards

QA scorecards are designed to ensure that agents abide by QA protocols in terms of the script and instructions provided to them.

This core functionality enables the user to rank the call in terms of “pass”, or “fail” - thereby making it easier to identify and eventually fix QA bottlenecks.

The system allows 100% transparency across all agent calls, allowing managers to ensure they can identify parts of conversations that were deviating from standards.

Share team inboxes

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Deliver instant answers

An all-in-one customer service platform that helps you balance everything your customers need to be happy.
Dashboard mockup
Dashboard mockup

Post Call Analytics

Break barriers with multilingual Auto QA

Utilize Qorden to tap into markets that were previously untapped because of language barriers. 

Qorden’s Multilingual Auto QA is designed to facilitate multilingual support in English, Hindi/Urdu, as well as Arabic - because every customer interaction is equally important.

Share team inboxes

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Deliver instant answers

An all-in-one customer service platform that helps you balance everything your customers need to be happy.

Share team inboxes

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Deliver instant answers

An all-in-one customer service platform that helps you balance everything your customers need to be happy.
Dashboard mockup

Post Call Analytics

Enable swift and precise Quality Assurance

Automate your quality assurance process with Qorden - achieve 100% call coverage across all calls. 

Qorden facilitates users to cover 100% calls 8x faster.

We enable businesses to capture all voice interactions, thereby reducing over-generalization risk during business decisions.

manual call-sampling methods capture less than 2 percent of all voice call interactions
- mckinsey

Post Call Analytics

Gauge QA protocols using Auto-Scorecards

QA scorecards are designed to ensure that agents abide by QA protocols in terms of the script and instructions provided to them.

This core functionality enables the user to rank the call in terms of “pass”, or “fail” - thereby making it easier to identify and eventually fix QA bottlenecks.

The system allows 100% transparency across all agent calls, allowing managers to ensure they can identify parts of conversations that were deviating from standards.

Post Call Analytics

Break barriers with multilingual Auto QA

Utilize Qorden to tap into markets that were previously untapped because of language barriers. 

Qorden’s Multilingual Auto QA is designed to facilitate multilingual support in English, Hindi/Urdu, as well as Arabic - because every customer interaction is equally important.

Automate your quality assurance process with Qorden - achieve 100% call coverage across all calls. 

Qorden facilitates users to cover 100% calls 8x faster.

We enable businesses to capture all voice interactions, thereby reducing over-generalization risk during business decisions.

QA scorecards are designed to ensure that agents abide by QA protocols in terms of the script and instructions provided to them.

This core functionality enables the user to rank the call in terms of “pass”, or “fail” - thereby making it easier to identify and eventually fix QA bottlenecks.

The system allows 100% transparency across all agent calls, allowing managers to ensure they can identify parts of conversations that were deviating from standards.

Utilize Qorden to tap into markets that were previously untapped because of language barriers. 

Qorden’s Multilingual Auto QA is designed to facilitate multilingual support in English, Hindi/Urdu, as well as Arabic - because every customer interaction is equally important.

Inquiry now

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Latest blog posts

Design

Unlocking Business Growth Through Customer Conversations: The Untapped Resource in Your Contact Center

How do you create compelling presentations that wow your colleagues and impress your managers?
Read post
Design

Customer Experience Optimization: Everything You Need to Know

How do you create compelling presentations that wow your colleagues and impress your managers?
Read post
Design

5 Essential Tips for Maximizing Contact Center Agent Performance

How do you create compelling presentations that wow your colleagues and impress your managers?
Read post