Privacy Policy

Privacy Policy

Welcome to Qorden AI!Your privacy and trust are of utmost importance to us. Qorden AI is a platform operated and owned by Qorden AI Ltd., a leading provider of advanced AI-driven solutions. This Privacy Policy reflects Qorden AI Ltd.’s commitment to protecting user data and complying with applicable data protection laws, including those of the Dubai Courts. This document outlines how we collect, use, disclose, and protect your personal data.

Qorden AI is dedicated to safeguarding the personal information of its users, ensuring that our data processing practices are transparent, fair, and in accordance with applicable laws. This Privacy Policy applies to all users of Qorden AI’s services, including our website, mobile applications, and other related services (collectively, the “Services”).

Purpose of this Privacy Policy

This Privacy Policy aims to:

Explain what personal and sensitive data we collect and why.
Describe how we process, store, and safeguard your data.
Inform you of your rights under the Dubai Courts Data Protection Law and how you can exercise them.
Clarify how we share data with trusted third parties and our compliance with international data transfer requirements.

Scope of the Privacy Policy

This Privacy Policy applies to all personal data processed by Qorden AI in connection with our Services, whether accessed via our website, mobile applications, or other platforms.

By using Qorden AI’s Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms outlined herein, please discontinue your use of the Services.

Contact Information
For any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: contact@qorden.ai

Data Collection and Usage

Types of Data Collected

Personal Data:

Name and contact information (e.g., email address, phone number, physical address).
Payment information (e.g., credit card details, billing address).
Account information (e.g., username, profile details).

Sensitive Personal Data:

Biometric data (e.g., voice recordings), collected with explicit consent for specific services such as voice transformation or dubbing.

Usage Data:

Device information, log data, session activity, and location data (where applicable).

Technical Data:

System performance, error logs, and diagnostic data.

Purpose of Data Collection

Providing and Improving Services
Subscription and Payment Processing
Communication
Compliance and Legal Obligations
Marketing and Promotions (with explicit consent)
Service Analytics and Improvement

How We Use Your Data

We ensure data usage is:

Transparent
Purposeful
Secure

Legal Basis for Processing

Consent
Contractual Necessity
Legal Obligation
Legitimate Interests
Vital Interests
Public Interest or Official Authority

Data Hosting and International Access

Your data is securely hosted in the UK and Ireland, both recognized under DIFC and GDPR adequacy. Limited access is granted to authorized personnel in the UAE.

Future processing in non-adequate jurisdictions will follow legal safeguards including SCCs and explicit user consent.

Data Processing Activities

Service Operations
Data Storage and Analysis
Automated Processing
Security and Compliance
Customer Support

Data Sharing with Third Parties

Shared With:

Cloud Hosting Providers
Payment Processors
Analytics Services
Support and Maintenance Teams

Safeguards Include:

Data Processing Agreements (DPAs)
SCCs for international transfers
Explicit user consent when required
Binding Corporate Rules (if applicable)

No Unauthorized Sharing or Selling of Personal Data.

Data Localization and Access Control

Data stored in UAE or compliant regions.
Strict access control for all personnel and service providers.

User Rights Regarding Transfers:

Be informed
Raise objections

User Rights

Under Dubai Courts Data Protection Law No. 5 of 2020, you have the following rights:

Right to Access
Right to Rectification
Right to Erasure
Right to Restrict Processing
Right to Data Portability
Right to Object
Right to Withdraw Consent
Right to Lodge a Complaint
Right to Automated Decision-Making

To exercise your rights, contact: contact@qorden.ai

Security Measures

Technical:

Encryption
Secure Servers
Firewalls
Regular Software Updates

Organizational:

Access Controls
Employee Training
Data Handling Policies

Monitoring & Testing:

Vulnerability Assessments
Penetration Testing
Audit Logs

Incident Response:

Immediate mitigation
Regulatory and user notification
Remediation measures

User Responsibilities:

Use strong passwords
Report unauthorized access
Avoid uploading unauthorized third-party data

Device Identifiers and Third-Party Sharing

Identifiers Collected:

Advertising ID, Android ID, IMEI, MAC Address

Used For:

Analytics, app performance
Targeted advertising
Security

Shared With:

Meta, Adjust, etc.

Managed By:

Cookie consent tools
Device/browser settings

Data Retention

Retention Periods:

Account Info: active use + 6 months
Payment Data: 2 years
Biometric Data: deleted after use unless consented
Usage Data: 12 months
Marketing Records: 2 years or upon withdrawal

Secure Deletion:

Secure erasure or anonymization

User Rights:

Request deletion or access to retention schedules

Cookies and Tracking Technologies

Types:

Essential, Performance, Functional, Analytics, Marketing

Used For:

Platform functionality
User preferences
Analytics & advertising

Third-Party Cookies:

Google Analytics, advertising networks

Management:

Cookie banners
Browser/device settings
Opt-out tools
Honoring Do-Not-Track (DNT)

Children’s Privacy

Not intended for users under 16
Parental consent required for minors
Prompt deletion upon unauthorized collection

Parental Rights:

Access, correction, deletion, withdrawal of consent

Changes to the Privacy Policy

We may update this Privacy Policy to reflect legal or operational changes. Notice of significant updates will be posted or sent via email.

Continued use of our services implies acceptance of the updated policy.

Contact Information and Complaints

Email: contact@qorden.ai
Mailing Address: Unit OT-01, 44, Level 01, Central Park Towers, Dubai Courts – United Arab Emirates

Complaints Process:

Contact Qorden AI for resolution
Escalate to Dubai Courts Commissioner if unsatisfied: DIFC Commissioner of Data Protection

Governing Law and Dispute Resolution

Governing Law: Dubai Courts Data Protection Law No. 5 of 2020

Dispute Resolution:

Informal resolution via contact@qorden.ai
Arbitration under Dubai Courts-LCIA rules (English language, seated in Dubai Courts)
Jurisdiction: Exclusive to Dubai Courts unless otherwise required by law

Note: This does not waive any statutory rights under applicable laws.

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